Frequently Asked Questions
Everything you need to know about your INTENSE performance gear.
How long does shipping take for INTENSE orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for the next game or session.
What is your return policy for worn sports apparel?
For hygiene reasons, we only accept returns on items in original, unworn condition with tags attached within 30 days of purchase. Defective items are covered under our performance guarantee.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide. Since our gear is designed for an athletic fit, we recommend sizing up if you prefer a looser feel during training.
Are INTENSE products covered by a warranty?
Yes, all INTENSE hardware and apparel come with a 6-month durability warranty against manufacturing defects to ensure your gear stands up to high-intensity training.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay for larger equipment purchases.